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Privacy Policy

Privacy Policy aqua88 — Your Data Protection

At aqua88, your privacy is not merely a legal obligation — it is our most fundamental commitment. This document transparently explains how we collect, use, store and protect your personal information as a member of Malaysia's trusted online casino platform.

Updated: 1 January 2026
aqua88 Privacy Commitment
256-bit SSL encryption active
Data is not sold to third parties
Malaysia PDPA Compliance
Right to access and correct your data
Regular security audits
How We Protect You

Six Core Principles Privacy Protection aqua88

Every layer of data protection we implement is specifically designed to ensure your personal information remains safe, confidential, and used only for purposes you have agreed to.

Military-Grade Encryption

All data transmitted between your device and aqua88's servers is protected by 256-bit SSL encryption — the same technology used by leading banking and financial institutions worldwide to secure high-value transactions.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls, role-based access controls and intrusion detection systems operating 24 hours a day. Physical access to our data centres is also strictly controlled.

Data Collection Limitation Principle

We only collect information that is strictly necessary to provide our services to you. No excess data is gathered, and every piece of information we retain has a clear and legitimate purpose.

No Sale of Data to Third Parties

Aqua88 has never and will never sell, rent, or share your personal data with any third party for marketing or commercial purposes without your explicit consent. Your data belongs to you, not us.

Full Control in Your Hands

You have the right to access, correct, download or delete your personal data at any time. Your account panel provides easy privacy management options, and our team is ready to assist with any data-related requests.

PDPA Compliance & International Standards

Our Privacy Policy is designed in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and international best practices in data management. We undergo regular compliance audits to ensure these standards are consistently met.

Content

1Introduction & Scope of This Policy

Aqua88 values the privacy of every user who trusts our platform. This Privacy Policy explains in detail how we manage your personal information when you use the aqua88.pro website, the aqua88 mobile app, and any related services we offer.

This policy applies to all users who register an account, visit our website, interact with our customer support services or use any feature of the aqua88 platform. By continuing to use our platform, you acknowledge that you have read and understood this policy.

Legal Basis: aqua88's processing of your personal data is based on contractual necessity (to provide the services you registered for), legal obligations (including KYC and anti-money laundering requirements), our legitimate interests as a platform operator, and your consent for specific purposes such as marketing communications.

If you have any questions about how we handle your personal data, we encourage you to read this policy in full and contact our team if anything is unclear.

2Personal Information We Collect

We collect various types of information depending on how you interact with the aqua88 platform. Below is a detailed summary of the categories of data we may collect:

Data Category Example Information How It Is Collected
Identity Information Full name, date of birth, IC number, identity document images Registration form, KYC process
Contact Information Email address, phone number, residential address Registration form, profile updates
Financial Information Bank account number, e-wallet details, transaction records Deposit and withdrawal process
Usage Data Game records, betting history, game preferences Activity on the platform
Technical Data IP address, device type, web browser, operating system Server logs, cookies
Communication Data Support chat records, emails, feedback Interactions with the support team

In addition to information you provide directly, we also collect data automatically when you use our platform. This includes information about how you interact with games, pages you visit, and actions you take within the platform.

3How We Use Your Information

Every piece of data we collect is used for a clear and lawful purpose. Below are the primary purposes for which aqua88 uses your personal data:

  • Account management: Create, verify, and maintain your member account, including mandatory KYC processes.
  • Transaction processing: Process deposits, withdrawals, and all other financial transactions accurately and securely.
  • Service provision: Allow you to access all games, promotions, and features on the aqua88 platform.
  • Customer support: Answer enquiries, resolve complaints, and provide the technical support you need.
  • Security and fraud prevention: Detect and prevent fraudulent activity, money laundering, and security breaches.
  • Legal compliance: Meet legal obligations including anti-money laundering (AML) requirements and reporting to relevant authorities where required.
  • Platform improvements: Analyse usage patterns to enhance the user experience, improve games, and develop new features.
  • Marketing communications: Send information about promotions, bonuses, and new offers — subject to your preferences and only with your consent.
  • Responsible gaming: Monitor gameplay patterns to identify signs of problem gambling and take appropriate protective action.
Note on marketing: You may opt out of marketing communications at any time by updating your preferences in your account settings or by contacting our support team. Unsubscribing from marketing will not affect essential service communications related to your account.

4Sharing Information with Third Parties

Aqua88 no selling, no renting, and no disclosure your personal information to third parties for their own commercial purposes. However, there are limited situations where we may need to share your data with the following parties:

  • Payment service providers: Financial institutions, payment processors, and e-wallet providers we use to process your deposits and withdrawals. They receive only the information necessary to complete the transaction.
  • Technology service providers: Companies that provide technology infrastructure, cloud services, analytics, and cybersecurity for our platform. All such providers are bound by strict confidentiality agreements.
  • Game providers: Game companies that provide game content for the aqua88 platform. Data sharing is minimal and solely for technical verification purposes.
  • Regulatory authorities: Licensed regulatory bodies, law enforcement agencies or courts where we are legally required to do so.
  • Third-party identity verification: KYC service providers who assist in verifying your identity during the registration and account verification process.

In all of the data sharing cases mentioned above, we ensure that only the necessary information is shared, and all receiving parties are bound by data protection obligations equivalent to our own standards.

5Cookies & Tracking Technologies

Aqua88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to platform operation.
  • Performance Cookies: Gather information on how visitors use our platform to help us improve performance and the user experience.
  • Functional Cookies: Allow the platform to remember your preferences such as language, display settings, and game preferences.
  • Analytics Cookies: Used to understand aggregate and anonymised usage patterns for platform development purposes.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's help section.

Remember: Continued use of the aqua88 platform after we display a cookie notice is considered your consent to the use of cookies as described in this policy.

6Data Security Measures

We implement a comprehensive range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Key security measures we employ include:

  • Encryption of data in transit: All communications between your device and our servers are protected by TLS 1.3 protocol with AES-256 encryption.
  • Encryption of data at rest: Sensitive data such as financial information and identification documents are stored in encrypted format within our database.
  • Two-factor authentication (2FA): Available to all member accounts to provide an extra layer of security during login.
  • Continuous security monitoring: A real-time monitoring system that automatically detects and responds to security threats.
  • Staff access controls: Only authorised personnel have access to personal data, and only to the extent required for their responsibilities.
  • Regular security audits: Penetration testing and independent security audits are conducted regularly to identify and address vulnerabilities.
  • Incident response plan: Established procedures for responding swiftly in the event of any data breach.
Shared Responsibility: While we take all reasonable steps to protect your data, account security also depends on you. Make sure you use a strong password, do not share your login credentials, and promptly report any suspicious activity to our support team.

7Data Retention & Storage Period

Aqua88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. The following are our general data retention guidelines:

  • Active account data: Retained for the duration of your active account and for a reasonable period following account closure.
  • Financial transaction records: Retained for a minimum of 7 years after the transaction occurs, in accordance with Malaysia's financial and tax legal requirements.
  • KYC Documents: Retained for the duration of the active account period and up to 5 years after account closure, or longer if required by regulatory authorities.
  • Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
  • Analytics data: Anonymised or aggregated data may be retained for longer periods for trend analysis and platform improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

8Your Rights as a Data Subject

As a data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal information that we hold:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data from our systems.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format.

Right to Restriction of Processing

You may request that we restrict the processing of your data under certain circumstances as provided by law.

To exercise any of the above rights, please contact our Data Protection Officer team via email at [email protected]. We will process your request within 30 days from the date of receipt. Please note that certain requests may be subject to specific legal limitations.

9Children's Privacy

Aqua88 services are exclusively for individuals aged 18 years and above. We do not knowingly collect, store or process any personal information from individuals under the age of majority.

If we find that personal information has been collected from someone under the age of 18 without proper age verification, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has registered on our platform are urged to contact us immediately.

10Changes to This Privacy Policy

Aqua88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this document.
  • Display a clear notice on the platform's home page for a reasonable period.
  • Send email notifications to registered members regarding material changes.

We encourage you to review this page periodically. Continued use of the aqua88 platform after any changes take effect constitutes your acceptance of the updated policy.

11Contact Our Data Protection Officer

If you have any questions, concerns, or wish to exercise your privacy and personal data rights, please reach us through the following channels:

Complaints to Regulatory Authority: If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) or the relevant regulatory authority in your jurisdiction.
Full Transparency

We Believe In Open Privacy

Here is a plain-language summary of our commitments — because you deserve to know exactly what happens with your data.

We NEVER Do
  • Sell your data to anyone
  • Share data for third-party marketing
  • Store data longer than necessary
  • Send spam without your consent
  • Share your password with anyone
We ALWAYS Do
  • Encrypt all data in transit
  • Periodic security audits
  • Respect your privacy preferences
  • Notify you of policy changes
  • Process your data requests promptly
You CAN Do This
  • Request a copy of your data
  • Correct inaccurate information
  • Withdraw marketing consent
  • Request account deletion
  • Lodge a complaint with JPDP Malaysia
Join aqua88

Play with Safe & Secure With aqua88

Your privacy is protected, your data is secure, and your gaming experience is guaranteed. Over 500,000 Malaysian players have trusted aqua88 — now it's your turn to experience the difference.

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